Testing Airbus A380 during an Emirates flight from Zürich to Dubai, i experienced several positive aspects. 12 examples + a few ideas to improve the user experience:
1. Good cabin air quality at all times during the journey.
2. Good legroom at each seat.
3. Big windows at each seat and the possibility to darken windows.
4. Flexible pull down table in bathrooms – facilitating the changing of diapers.
5. Good quality of aircraft speakers – enabling messages from the captain to come through clearly.
6. Several flight cameras on the outside of the plane. These cameras made it possible for each passenger to follow the journey live from each seat.
7. Open and free WLAN.
8. Charging stations at each seat for several kinds of charging devices.
9. Useful information about Dubai available on computer placed at each seat.
10. Healthy food – including CousCous salad, spinach, gnocchi and wonderful bread. Regarding the meal, I would like to also highlight the metal cutlery. It is my experience that eating with metal – compared with, for example, plastic or wood – significantly increases the user experience.
11. More than one entrance into the aircraft. I noticed that the availability of more aircraft entrances had a positive effect on the user experience and boarding time.
12. High cultural diversity of cabin crew. I understood that the more than 20 people in the cabin crew come from many different countries and speak several languages.
Ideas to improve the user experience:
– What about a self service coffee machine, for example at the bathrooms? That could, perhaps, also facilitate communication among passengers.
– What about increasing speed of WLAN?
– What about making windows even bigger?
Inspiration to create 